ev777 Privacy Policy — How We Collect, Use, and Protect Your Data

1 Data We Collect

ev777 collects personal data from users in a number of ways — directly when you register an account, use the Services, or contact our support team; and indirectly through automated technologies such as cookies and analytics tools. The categories of personal data we collect are described in detail below.

1.1 Registration and Account Data

When you create an ev777 account, we collect the following information:

• Full legal name as it appears on your government-issued identity document.
• Date of birth (used for mandatory age verification — ev777 is an 18+ platform).
• Residential address, including city and district (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar).
• Email address and, where provided, mobile phone number.
• Username and hashed password credentials.
• Preferred language and communication preferences.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, ev777 may collect the following documentary evidence from users prior to processing withdrawals or at any other time we are required to verify identity:

• Copy of a valid National Identity Card (NID), Passport, or Driver's Licence.
• Proof of residential address (utility bill or bank statement dated within 90 days).
• Proof of payment method ownership — for example, a screenshot confirming bKash, Nagad, or Rocket wallet registration in your name.
• A self-portrait photograph (selfie) where required to confirm live identity.

1.3 Financial and Transaction Data

ev777 records all financial activity associated with your account, including:

• Deposit and withdrawal amounts, dates, times, and transaction reference numbers.
• Payment method identifiers (e.g., bKash wallet number, Nagad number, Rocket number, Upay number, last four digits of a Visa or Mastercard).
• Account balance history and bonus credit/debit records.
• Currency used for transactions (Bangladeshi Taka — BDT).

1.4 Usage and Behavioural Data

When you use the ev777 platform, we automatically collect technical and behavioural data, including:

• IP address, browser type, browser version, and operating system.
• Device type, device identifiers, and screen resolution.
• Pages visited, games played, session duration, and navigation patterns.
• Bet history, game results, and wagering activity across all ev777 game categories.
• Referral source and marketing campaign attribution data.

1.5 Communications Data

When you contact ev777 support via live chat, WhatsApp, or email, we retain records of those communications including the content of messages, timestamps, and the resolution outcome. These records are used for quality assurance, dispute resolution, and training purposes.

2 How We Use Your Data

ev777 uses the personal data we collect for specific, legitimate purposes. We do not sell your personal data to third parties for their own commercial use under any circumstances. The table below summarises our key data use purposes and the legal basis for each.

2.1 Marketing Communications

ev777 will only send you promotional emails, SMS notifications, or WhatsApp messages where you have explicitly opted in to receive such communications during account registration or through your account preferences. You may withdraw your consent to marketing communications at any time by contacting [email protected] or by updating your notification preferences within your account settings. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out prior to your withdrawal.

2.2 Responsible Gaming Monitoring

ev777 uses automated systems to monitor player behaviour for indicators of problem gambling, including unusual betting patterns, extended session durations, frequent deposit activity, and self-reported concerns. Where such indicators are detected, ev777 may proactively reach out to the relevant player with responsible gaming information or apply account restrictions in accordance with our Responsible Gaming Policy.

3 Data Sharing and Disclosure

ev777 does not sell, rent, or trade your personal data to third parties. However, we may share your data with the following categories of recipients where necessary to deliver our Services or comply with our legal obligations:

3.1 Game and Technology Providers

Game content on the ev777 platform is supplied by certified third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical data (such as a session token or anonymised player identifier) to facilitate gameplay. They do not receive your full name, payment details, or KYC documents.

3.2 Payment Service Providers

To process your deposits and withdrawals, ev777 shares the minimum necessary financial data with licensed payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card processors operating under the Visa and Mastercard networks. These providers are contractually obligated to process your data solely for the purpose of completing the relevant transaction.

3.3 Identity Verification Services

ev777 may use regulated third-party KYC and identity verification services to assist with the document verification process. Any third-party KYC provider engaged by ev777 is bound by strict confidentiality and data processing obligations and may only use your data for the specific purpose of verifying your identity on behalf of ev777.

3.4 Legal and Regulatory Authorities

ev777 may disclose your personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or other governmental authorities where we are legally required to do so, or where we reasonably believe that disclosure is necessary to prevent fraud, money laundering, terrorist financing, or other criminal activity. ev777 cooperates fully with legitimate legal process.

4 Cookies and Tracking Technologies

ev777 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and deliver relevant content. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain executable code and cannot transmit viruses.

4.1 Types of Cookies We Use

• Essential Cookies: Required for the basic operation of the ev777 platform, including session management, login persistence, and security token validation. These cookies cannot be disabled without impairing platform functionality.
• Performance and Analytics Cookies: Used to measure how users interact with the ev777 platform — for example, which pages are visited most frequently, how long sessions last, and where users navigate after landing on the site. This data is used in aggregate and is not linked to your personal identity.
• Functional Cookies: Used to remember your preferences such as language settings, display options, and game history. These cookies improve your experience but are not strictly necessary for platform operation.
• Marketing Cookies: Used only where you have provided explicit consent to receive personalised promotional content. Marketing cookies may track your browsing activity across the ev777 platform to identify game preferences and tailor bonus offers accordingly.

4.2 Managing Your Cookie Preferences

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies may prevent you from logging in to your ev777 account or using certain platform features. Most modern browsers allow you to view and delete stored cookies via the browser's privacy or settings menu. Refer to your browser's help documentation for specific instructions.

5 Data Retention

ev777 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

Where ev777 is required to retain data beyond the periods stated above by virtue of a legal obligation, regulatory requirement, or active dispute, data will be retained for the duration of that obligation or proceeding. At the end of applicable retention periods, personal data is securely deleted or anonymised.

6 Your Data Rights

ev777 recognises and respects the data rights of all users. Subject to applicable legal limitations, you hold the following rights in respect of the personal data ev777 holds about you:

To exercise any of the above rights, please contact ev777 in writing at [email protected] with the subject line "Data Rights Request". ev777 will acknowledge your request within 5 business days and respond in full within 30 calendar days. We may request proof of identity before processing any data rights request to prevent unauthorised access to account data.

7 Data Security Measures

ev777 takes the security of your personal data seriously and implements a layered set of technical and organisational measures to protect it from unauthorised access, loss, disclosure, or destruction. Our key security practices include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the ev777 platform is encrypted in transit using industry-standard Transport Layer Security (TLS) protocols. You can verify this by the padlock icon in your browser's address bar.
• Encrypted Data Storage: Sensitive personal data — including KYC documents, payment identifiers, and password hashes — is stored using strong encryption at rest. Passwords are never stored in plain text.
• Access Controls: Access to personal data within ev777's systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of system access required to perform their role. All access is logged and subject to periodic audit.
• Two-Factor Authentication (2FA): ev777 offers and strongly recommends two-factor authentication on all player accounts as an additional layer of protection against unauthorised access.
• Fraud and Intrusion Detection: ev777 operates automated systems that monitor for suspicious login attempts, unusual transaction patterns, and other indicators of potential data breach or account compromise. Anomalous activity triggers immediate review by our security team.
• Third-Party Security Audits: ev777 engages independent security professionals to conduct periodic penetration testing and vulnerability assessments of the platform's infrastructure.

7.1 Data Breach Response

In the event of a data security incident that affects your personal data, ev777 will notify affected users promptly via their registered email address. The notification will describe the nature of the incident, the categories of data affected, the likely consequences, and the measures ev777 has taken or intends to take to address the breach and mitigate its effects.

8 Policy Updates and Contact

ev777 reserves the right to update or revise this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data processing or a new data sharing arrangement — we will notify registered users via email at least 14 days before the changes take effect. For minor clarificatory changes, the updated policy will be published on this page with a revised effective date.

Your continued use of the ev777 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised policy, you must cease using the ev777 Services and may request account closure by contacting our support team.

8.1 Contact for Privacy Matters

For any question, concern, or request relating to this Privacy Policy or ev777's data handling practices, please contact us using the details below. All privacy-related correspondence should be directed to the attention of the ev777 Data Protection team:

• Email: [email protected] — Subject line: "Privacy Policy Query" or "Data Rights Request"
• Live Chat: Available 24 hours a day, 7 days a week, in English via the ev777 website.
• WhatsApp: +880 1700-000777 (Bangladesh Standard Time, UTC+6)
• Support Hours: 24/7, 365 days a year — no waiting, no delays.

ev777 aims to respond to all privacy-related queries within 5 business days. For formal Data Rights Requests, a full response will be provided within 30 calendar days of receipt, subject to identity verification.